Privacy Policy

Last Updated 30 November 2018

We process personal data in accordance with the EU’s General Data Protection Regulation (“GDPR”) and the Protection of Personal Information (“POPI”) Act of South Africa.

This Privacy Policy covers the collection, use and disclosure of information that may be collected any time you interact with the Pangolio “Service” (e.g. when you visit our website, use our apps, communicate with Pangolio support, etc.).

Pangolio undertakes all common and reasonable precautions to protect user information from loss, misuse and unauthorized access, disclosure, alteration, and destruction.

This Privacy Policy supplements our Terms of Service.

Personal Information

Pangolio collects contact details (specifically your email address and provided name) during the signup process (via app or website). When paying via credit card, your name and email address is collected and stored by our payment processor, Stripe. None of the personal information Pangolio collects will be shared with third parties, unless you have explicitly agreed to it, or if Pangolio is required to do so by law.

Calendar and Event Information

Pangolio syncs your resource names and event data for resources that you have explicitly enabled. All communication between Pangolio and 3rd party calendar providers occur via their specific APIs (Google Calendar API, and Microsoft Graph API) and all data in transit between Pangolio and 3rd party APIs is encrypted via TLS.

Device (non-personal) Information

Pangolio collects and stores license and device-specific information (such as device ID, device type, manufacturer operating system type, app version) in order to manage user licenses and provide basic account management features to Pangolio users. We also store the resource IDs that are linked to specific licenses.

Automatically-Captured Information

Pangolio collects a range of non-personal log information for the purposes of monitoring, debugging, and improving the Service. Pangolio also makes use of third party software provided by Crashlytics to aid in better handling app crashes. We also have an automated notification system configured that utilizes the services of PaperTrail and Slack to allow us to respond quickly to crashes on the Pangolio web platform. The Pangolio web platform also makes use of “cookies” in order to provide its Service. The third-party software and services that are used by Pangolio are listed in the 3rd Party Integrations section.

None of the logging data is shared with unrelated third parties unless Pangolio is required to do so by law.

User Communications

Pangolio collects and archives email, data entered into web forms, and any other communication you send to Pangolio for the purpose of processing and answering your requests and improving Pangolio’s Service. Pangolio will not share any user communication with third parties.

Right to be Forgotten

Pangolio users may request a copy of all their data, and they may also request that we remove all their data permanently from the Pangolio service. Pangolio users may send such requests to, and requests will be fulfilled within three business days. The Pangolio app can be removed permanently from Android and iOS devices; however, we do not control which information the operating systems may retain after uninstallation.

Location of Data

Pangolio data is stored in Amsterdam (The Netherlands) and off-site backups in Frankfurt (Germany)

Payment information

All Pangolio credit card payments are processed via Stripe. No payment information is stored on Pangolio servers.

Changes to this Policy

Pangolio reserves the right to update this Privacy Policy. Your continued use of the service constitutes your agreement to this Privacy Policy. The latest version of this Privacy Policy is always available at

3rd Party Integrations

Pangolio uses the following 3rd party integrations

If you have any questions or concerns regarding this Privacy Policy, please contact us at